Good CRM – The 5 C’s you should follow

Providing good CRM is serious business – it’s not everyone’s cup of tea. So, how exactly do you go about providing better customer service and relationship management? Well, we simply it foe you – with the 5C’s of good CRM. The 5C’s are: Character Collaboration Commitment Communication Consistency So lets look at each one of […]

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How to provide better service through telecalling – an eight step guide!

Today we present to you an eight step guide on providing better customer service through telecalling. Step 1:  A smile makes a world of difference. As already said by numerous telecalling experts, a warm and friendly voice can be instrumental in disarming even the most irritated customer. Putting a smile into one’s voice can provide […]

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How providing good customer service can help you retain customers

customer service

Undoubtedly, it is much, much more expensive and exhausting to constantly be on the lookout for new business clients, than capitalizing on existing ones. That’s why it’s important to any small and medium enterprise to nurture their and expand their existing client base. Today we present some simple tips which we have found to be extremely helpful in helping […]

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